FAQ

Product features
Is the collar waterproof?

The Receiver Collar is waterproof – not just water resistant. Nevertheless, we do not advise it for long swimming sessions. It’s fine if your dog jumps into water and comes out. Heavy rain is also not a problem. The Remote Transmitter is not waterproof (excluding models P620 and P620B which are fully waterproof).

How long does the battery charge last?

It depends on the intensity of training sessions and vary from one day to one week.

What is the power saveing design with movement sensor? How does it work?

The collar enters into the sleep mode after 1 minute with no motion (when your dog sleeps for example). As your dog moves or shakes, the movement sensor will automatically activate the collar. This technology saves battery life and allows collar to work longer without charging. There is also a power button that allows you to turn the collar completely off.

What is the maximum operational range?

It depends on the model. You can find the exact distance in the product description.

Please note that advertised range applies for ideal laboratory conditions. The range may vary depending on the terrain, buildings, trees and electromagnetic interference from other devices.

Does it have a replaceable battery?

No, the battery is built into device and it cannot be replaced. It’s designed to last for a few years similar to cellphones.

Product use
Will the collar fit my dog?

The collar strap is adjustable to fit dogs from 10 to 14 pounds. It has a maximum length of 26 inches and minimum length of 8.

Can I cut the collar strap?

Yes, you can cut the strap to the desired length.

What is the best dog’s age to start training?

Your pup should be old enough to understand basic commands. So, your dog should be at least 6 months old.

Can I attach a leash to the receiver collar?

No, this can result in pulling the contact points to tightly against your dog’s neck. Use a separate collar when needed.

What length of contact points should I use?

Longer contact points are required for dogs with long thick hair, so they could easily reach dog’s skin. Sometimes it is necessary to slightly trim your dog’s hair around the neck. However, it should not be shaved completely to avoid skin irritation or injury.

How should i fit the collar on my dog?

Proper fitting is important for effective training. The collar must fit dog secure, yet loose enough to allow one finger space between collar and your dog’s neck. The contact points must have a direct contact with your pet’s skin. For best results, position the receiver on the side below dog’s ear.

How long should the training session be?

Training sessions should be kept short and positive around 10-15 minutes.

Do I need to charge the receiver collar and remote transmitter simultaneously?

No, you can charge it separately.

Can I use the training collar on aggressive dogs?

We do not recommend to use the collar on aggressive dogs.

Pet care
How long can I continuously deliver vibration or static shock to my pet?

The max amount of time you can deliver the vibration or static shock to your dog continuously is 10 seconds. After 10 seconds the remote transmitter will time out. The vibration or shock button must be released and pressed again.
It is highly recommended to limit the continuous shock delivery to no more than 3 seconds (the smaller the dog the shorter it should be).

What should I do if my dog’s neck becomes red and irritated?

Stop using the product immediately for at least 48 hours. If the condition persists beyond 48 hours please consult your vet.

How long can I leave a receiver collar on my dog?

The collar is not design to be worn continuously. We recommend the collar to be worn only during training sessions or other outdoor activities. Avoid leaving collar on dogs for more than 4 hours per day.

Warranty
What information do I need to provide for the warranty claim?

Please email us at support@petspystore.com with your order id* and description of the issue (photo or video are appreciated).
PetSpy products are exclusively sold on Amazon.com and Chewy.com. PetSpy does not offer warranty for products purchased from unauthorized resellers.

*The example of Amazon order id: 123-1234567-1234567
*The example of Chewy order id: 12345678 or 12345678-9

What isn’t covered by the warranty?

Please refer to our warranty page for more information.

Other
Where can i get a copy of the user manual?

You can download a PDF copy of your product manual here.

Can’t find the answer to your question? Please feel free to contact us.